At LOTSMS, we strive to provide excellent services through our gateway platform. However, we understand that there may be situations where you need to request a refund. This policy outlines the terms and conditions related to refunds, cancellations, and returns.
1. Refund Eligibility
- Subscription Services: Refunds are generally not applicable for subscription-based services. However, exceptions may be considered on a case-by-case basis.
- One-Time Purchases: If you’ve made a one-time purchase (such as SMS credits), you may be eligible for a refund under specific circumstances.
2. Grounds for Refunds
We consider the following scenarios for refunds:
- Service Disruption: If our gateway experiences prolonged downtime or technical issues that prevent you from using our services, you may request a refund.
- Billing Errors: In case of accidental overcharges or incorrect billing, we’ll promptly rectify the issue and refund the excess amount.
3. How to Request a Refund
To initiate a refund request:
- Contact Support: Reach out to our customer support team via email or our support portal.
- Provide Details: Include relevant information such as your account details, transaction ID, and a brief explanation of why you’re requesting a refund.
- Review Process: Our team will review your request and respond within 30 business days.
4. Exemptions
The following situations are exempt from refunds:
- Unused Credits: If you’ve purchased SMS credits but haven’t used them, refunds won’t be provided.
- Policy Violations: Refunds won’t be granted if you’ve violated our terms of service or engaged in fraudulent activities.
5. Return of Funds
- Credit Card Payments: Refunds will be processed to the original payment method within 30 business days.
- Bank Transfers: Refunds for bank transfers will be credited to your designated bank account.
6. Changes to the Refund Policy
We reserve the right to modify this policy at any time. Any updates will be communicated via email or prominently displayed on our website.